If your order has not been shipped within 3 business days after successful payment, we may provide a USD $5 gift card as compensation for the delay.

Please note that this compensation is only available if the order remains active. If you request to cancel the order or apply for a refund during the compensation review period, the delay compensation will no longer apply.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes. We are open to product seeding and content collaboration with creators whose content is relevant to our products, especially gaming setups, desk setups, esports, mechanical keyboards, gaming peripherals, FPS gaming, and tech reviews.

At the moment, we can provide products for review or content creation. Commission-based cooperation is not available for the first collaboration, as our team is still discussing the commission structure and long-term affiliate policy.

If the first collaboration performs well, we can further discuss commission-based cooperation, affiliate terms, or other long-term partnership options for future collaborations.

If you are interested in working with us, we recommend registering through our affiliate program first:https://madlions.goaffpro.com/

This helps us keep your collaboration information, discount code performance, and potential future commission cooperation in one place.

To help us review collaboration requests, please include:
• Links to your social media accounts
• Recent performance screenshots
• Your main content category
• Your audience region
• Examples of previous product reviews or gaming setup content

We mainly evaluate collaboration performance based on:
• Engagement, especially likes and comments
• Content relevance to gaming peripherals and desk setup audiences
• The number of orders generated through your exclusive discount code

If the collaboration is approved, we may provide a product sample and a dedicated discount code for your audience. Specific terms, content requirements, posting timeline, and future cooperation details can be discussed further with our team.

Firmware flashing currently supports Google Chrome and Microsoft Edge. Connect your device using a wired USB connection. If flashing or connection fails in one supported browser, try the other.

Try these steps one at a time and test after each step:

1. Restore factory settings on your keyboard using the instructions for your model. Factory reset returns keyboard settings to their factory state; note any custom settings first.
2. Update the firmware using the file or driver entry that matches your exact device. If an update fails, contact FGG Support for a matched firmware package before trying another file.
3. Try a different USB data cable and test again.
4. Try a different USB port and test again. If available, also try an 8K-capable data cable suitable for your device.

If the problem persists, open Tool > Equipment Recognition in the HUB and obtain the device code. For a keyboard, also take a clear photo of the identification sticker on its underside. Email the device code, sticker photo, exact product model and a screenshot of the error to support@f.gg. Our team will identify your device and provide a firmware package matched to it. If no device code appears, tell us what is shown and include the sticker photo.

See the FGG HUB English troubleshooting guide and support video. Open the official FGG HUB page and select the driver for your product. Do not disconnect the device during an update.

Firmware flashing currently supports Google Chrome and Microsoft Edge. Use a wired USB connection. If an attempt fails in one supported browser, try the other.

Keep using a wired connection and switch between Chrome and Edge. If it still fails, stop and contact support@f.gg for firmware matched to your device. Send the HUB device code, a photo of the keyboard underside sticker, your model and the error message. If no code is displayed, describe what appears.

Connect the mouse using a USB data cable and test wired mode. If the issue persists, contact support@f.gg with the exact model, connection mode and symptoms. Request the appropriate firmware package from our support team.

You can contact us through our contact page! We will be happy to assist you.